Technology Solve Home Services Support Terms and Conditions

The Service Provider is agreeable to provide such services to the Customer on the terms and conditions set out in this Agreement.

 

IN CONSIDERATON OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Customer and the Service Provider (individually the “Party” and collectively the “Parties” to this Agreement) agrees as follows:

 

Services Provided

The “Customer” herby agrees to engage the “Service Provider” to provide the “Customer” with services (the “Services”) consisting of

 

  1. Remote Management Agent installed on the Device/Devices outlined above inclusive of;

    1. Monitored Anti Virus and Anti- Malware.

    2. Remote Support Access allowing the service provider remote access to the Device/Devices outlined above.

    3. Patch/Update Management supporting in Windows and Mac Operating system updates.  This does not include system version upgrades.

 

  1. Remote IT Support delivered via telephone, email or chat session between the designated business hours outlined below on the Device/Devices outlined above.

    1. Unlimited Remote IT Support will be provided to all Devices outlined as receiving Plus Support above.

      1. Projects outside of the span of services described in this service agreement or as determined by Technology Solve as additional project work, are not included in Unlimited Remote IT Support, and will be quoted and billed at an hourly rate.

      2. Unlimited Remote IT Support will not be provided on any devices not outlined on this agreement including but not limited to; printers, cell phones, tablets, and any other technical devices.

      3. Facilitation of 3rd party application technical issues is provided and included in Unlimited Remote IT Support.  Facilitation of 3rd party technical issues includes logging tickets with said 3rd party application vendors and supporting in technical conversations of 3rd party vendors. Technology Solve is not responsible for resolving any 3rd party application technical issues.

    2. Remote IT Support charged out at $1 a minute will be provided to all Devices outlined as receiving Essential Support above.

      1. Payment for Remote IT Support charged out at a $1 a minute is due at completion of the remote IT support call on a mutually agreed upon credit card that is required to be provided before service is delivered.

    3. Technology Solve has right of refusal for providing service support on service requests deemed outside of the span of work required to be provided by this contract.

    4. All Remote IT Support requests should be initiated through the outlined Technology Solve Support Request Protocol.

 

  1. One Office 365 license will be provided to the Device/Devices outlined above to the corresponding device for the duration of participation in this agreement per Device.

    1. Office 365 management and support will be provided only to Office 365 licenses purchased through Technology Solve.

 

 

Home Support Services Contract Support Hours

  1. Home Support Services contractual support hours are as follows; Monday to Friday 8am – 8pm CST.  These hours are subject to change.  Notification of change of hours would be made to Customer 7 days before effective.

 

Services Not Included

  1. Onsite Information Technology Support will be quoted and billed at an hourly Onsite IT Support Price which will be determined and outlined at the time of quoting.

  2. After hours, Remote Support will be quoted and billed at the designated After Hours Remote Support hourly fee at the time the service is provided.

  3. Technology Solve is not responsible for the loss or damage of any data during a remote session.

  4. Unlimited Remote IT Support will not be provided on any devices not outlined on this agreement including but not limited to; printers, cell phones, tablets, and any other technical devices.

  5. Technology Solve has right of refusal for providing service support on service requests deemed outside of the span of work required to be provided by this contract.

 

Term of Agreement

  1. In the event that either Party wishes to terminate this Agreement, the “Customer” will be required to provide thirty (30) days’ notice from the 1st of the following billing month to the “Service Provider” and pay associated service fees based on services provided in the designated notice time. The “Service Provider” will be required to provide fourteen (14) days’ notice from the 1st of the following billing month to the “Customer” who will be required to pay all associated fees of services provided in said notice period.

 

Service Fee

  1. For the services rendered by the “Service Provider” as required by this Agreement, the “Customer” will provide the service fee (the “Service Fee”) to the “Service Provider”. The “Customer” agrees to pay the outlined “Service Fee” noted above per Device due on the 1st of every month for the following month of service. The contract service fee is subject to change annually.  The Device/Devices noted above outlined by its identification number will be provided with the services outlined in this contract.

    1. Additional fees may be required.  Taxes are not outlined in this service agreement.

    2. The “Service Fee” will be due upon the 1st day of every month following the date of this agreement.  This contract is automatically renewed each month unless cancelled with due notice as outlined in agreement by either Party.

    3. The initial month “Service Fee” will be prorated based on the days served within the month.

 

  1.  A Late fee of $15 will be charged on the 5th of each month that the “Service Fee” is not received by Technology Solve on the 1st of each month. Services will be immediately terminated on the 10th of each month if the “Service Fee” and “Late Fee” have not been received and paid in full too Technology Solve.  To reinstate services, all outstanding fees must be paid in full.

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